Terms of Service

Recoop provides a software service that helps subscription businesses recover revenue lost to failed and expired card payments. This includes connecting to your payment provider (e.g. Stripe), identifying failed payments and payments at risk of failing, helping ensure your payment provider's own recovery features are enabled, and sending recovery communications, aimed at winning customers back, to your customers on your behalf that link to your payment provider's hosted card update pages.

By connecting your payment provider account (via OAuth or a restricted API key) and accepting these Terms, you authorize Recoop to act as your service provider for the purposes of payment recovery, including: (a) reading your subscription, invoice, charge and customer data as needed to identify and recover failed payments; (b) initiating or rescheduling payment retries within the rules of the card networks; and (c) sending recovery communications to your customers on your behalf. You confirm you are authorized to grant this access and that your customers have an existing billing relationship with you.

Recoop is not a bank, payment processor, or payment institution. We never take custody of, hold, or move your funds or your customers' funds. All money remains within your own payment provider account at all times. Recoop does not provide financial, legal, tax, or accounting advice. Our service is a technical/software service only.

There is no setup fee and no monthly fee. Recoop instead charges 25% of the revenue it actually recovers for you ("the Fee"), billed monthly in arrears based on payments your payment provider confirms as recovered during the preceding billing period. A valid payment method must be on file with Recoop, collected when you sign up, before any Fee can be charged. Fees are billed via Stripe. Fees are exclusive of any taxes that may apply. Fees are not refundable except as expressly stated in these Terms.

Because the Fee is calculated only on revenue actually recovered, a billing period in which Recoop recovers nothing for you is a billing period in which you owe nothing. This describes how the Fee is calculated; it is not a guarantee of any specific recovery outcome (see Section 6). A payment counts as "recovered" only when your payment provider confirms a successful charge.

We make no representation or warranty that any particular amount of revenue will be recovered in any given period; Section 5 describes how the Fee itself is structured to reflect that. Recovery outcomes depend on factors outside our control, including your customers' behaviour and your payment provider's systems and policies.

You are responsible for: providing accurate information; owning and maintaining the relationship with your customers; ensuring your use of the service and your customer communications comply with applicable laws (including data protection law and laws against spam); and maintaining your own payment provider account in good standing.

In providing the service, Recoop processes personal data relating to your customers on your behalf. In respect of that data, you are the data controller and Recoop is a data processor. Our processing is described in our Privacy Policy and the Data Processing terms set out there, which form part of these Terms.

Recovery communications sent on your behalf will identify your business and include an unsubscribe mechanism. We apply message caps, quiet hours, and immediately stop messaging a customer on reply, unsubscribe, dispute, or successful payment. You authorize these communications as a necessary part of the service.

To the maximum extent permitted by law, Recoop's total aggregate liability arising out of or relating to the service or these Terms shall not exceed the total fees paid by you to Recoop in the three (3) months preceding the event giving rise to the claim. Recoop shall not be liable for any indirect, incidental, consequential damages, or damages for lost profits. Nothing in these Terms excludes liability that cannot be excluded by law.

You may cancel your subscription at any time, effective at the end of your current billing period, via your billing portal or by contacting us. Either party may terminate for material breach. On termination, we will cease acting on your account and delete or return your data in accordance with our Privacy Policy.

We may update the service or these Terms from time to time. Material changes will be notified to you by email, and continued use of the service constitutes acceptance.

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Questions about these Terms: noah@joinrecoop.com.